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Job Summary
We're looking for someone who is self-motivated, highly organized, and skilled with computers. Experience with e-mail based customer service is preferred. (Note: This position does NOT involve telephone customer support.)
Responsibilities
Writing Sample
Because this position requires responding to our customers via email, we'd like to see a sample of your writing skills.
(For any of your responses to the following questions, please do not give us any confidential information or customer names, we just want to know the nature of the case or incident and what skills you used that might be applicable to our needs. Only if it does not violate any confidentiality agreements, please let us know at which prior employer your answer pertains to.)
1. Please give us one or two examples of how you have used email to handle customer service issues or to defuse a tense situation if you have not been a CSR before? (Only a brief paragraph or two per example)
2. Describe how you responded in a difficult customer service case where time was of the essence and your supervisor was not available? How did you justify your actions with your supervisor after the fact? (Please be brief, one or two paragraphs)
3. Have you been a team leader of other customer service representatives? If so, what would your team members say about you as a supervisor? (Please be brief, one or two paragraphs)
4. What measures would you use to gauge your success as a customer service representative? Why would these measures be important to you, your customers and your employer? (Please be brief, one or two paragraphs)
If you are interested in this position, please contact jobs@peoplesearchmedia.com with a cover letter, resume, and answers to the questions above. Also include “Customer Service Representative” in the subject of the email.